We appreciate your gracious understanding during this season as COVID-19 has resulted in significant disruption in international air freight movements. Please expect the parcels to take longer to reach you.
Shipping and postage costs for orders placed with JosephPrince.com are calculated based on the weight, shipping method, destination, and packaging costs.
When placing your orders, you can opt for either Standard Shipping or Priority Shipping (an express service). If you wish to track your item, please select the Priority Shipping option during checkout. The cost of shipping by either Standard or Priority Shipping will be calculated and shown to you during the checkout process.
Kindly note that we are unable to ship to certain regions/ countries as our carriers have suspended shipping to these areas.
You will receive an invoice via email after completing your order, followed by a shipping notification email once your order has been shipped out.
As such, please ensure that the email address you have registered with us is correct. If you have selected Priority Shipping for your order, the second email will also include a link that you can use to track the progress of your order.
Our carriers have suggested the following timelines as an approximate guide to delivery times (after the order has been submitted):
Please note that we are able to deliver to all parts of Singapore except:
For deliveries outside Singapore and the USA, you may be required to pay import custom duties or taxes upon receipt of goods. These import custom duties are set at the port of entry by a customs officer and vary from country to country. These charges are in addition to the prices of the products and the shipping and postages fees to cover freight. You are responsible for the import custom duties and taxes. JosephPrince.com is unable to subsidize these costs. You are advised to contact your local customs office for more information about the prevailing import duties and taxes, if any.