Frequently Asked Questions

The Joseph Prince app allows you to download and listen to any MP3 sermon, MP3 album, Videostream sermon or Videostream series that you’ve purchased on JosephPrince.com, and read the praise reports and Meditate devotionals from JosephPrince.com from your iOS and Android mobile device. You can also browse the sermon store and purchase sermons directly on the app.

Download the Joseph Prince app from the Apple iOS App Store or the Google Play store, and sign in using the same account you used to purchase the sermons on JosephPrince.com. You will find your purchased MP3 sermons in the “Audio Sermons” section of the menu. Simply tap on any sermon to begin listening, or tap on the cloud icon on the right of the sermon title to download the sermons onto your device for listening later.

Yes, you can. Download the Joseph Prince app from the Apple iOS App Store or the Google Play Store, and sign in using the same account you used to purchase the sermons on JosephPrince.com. You will find your purchased videostream sermons in the “Videostream” section of the menu. Simply tap on any sermon to begin listening, or tap on the cloud icon on the right of the sermon title to download the sermons onto your device for listening later.

No, only MP3 sermons you've purchased from JosephPrince.com are accessible on the Joseph Prince app.

Yes, you can cast sermons from the Joseph Prince App onto any Google Chromecast or Apple TV. Your mobile device needs to be connected to the same Wi-Fi network as your Google Chromecast or Apple TV. For more information on casting, read here.

The Joseph Prince app can only access MP3 sermons from JosephPrince.com. Therefore, the Joseph Prince app will not be able to access or sync with MP3s from any other apps.

No, you do not need to pay again for the sermons you have already purchased on JosephPrince.com. However, if you are downloading or streaming the sermon over your cellular network, your service provider might charge you for the data transferred. As such, we recommend downloading the sermon over a Wi-Fi network first before listening to the sermon on the go.

To ensure you do not accidentally incur data charges from your service provider, you can turn on the "Warn when downloading over cellular data" feature from the Joseph Prince app\'s settings screen. The app will then alert you if you attempt to download or stream a sermon while your phone is not connected to a WiFi network.

Yes, you can. All you need to do is to download the sermon when you are connected to a Wi-Fi network by tapping the “Cloud” icon on the right of the sermon. Then, the sermon you’ve downloaded will be available for listening even when there is no Internet connection.

Yes, you can. Tap the green “Tick” button to remove the sermon from your device. Deleting a sermon from the mobile app will only free up space on your device. You can re-download the sermon onto the app any time you wish to.

You can go to the sermon store by tapping on the "menu" button on the top left corner of the app.
Sermons can be purchased using credits. In order to purchase credits, simply tap on "Buy Credits" or your credit balance shown on the top right corner of the Sermon Store screen. Please note that all payments on the Joseph Prince app are done using your iTunes Store account as an "in-app purchase."

Yes, you can. Every sermon you purchase from the app can be found on your JosephPrince.com Downloads page, and are available for download. Click here to visit the Downloads page.

Yes, you can use the iPhone app on an iPad, but the application is not yet optimized for this device.

Before redeeming your e-book/audiobook, you will first need to make sure that you have:

1. the latest version of the Joseph Prince App (download the latest version here)
2. an account with JosephPrince.com.

Once you’ve purchased or requested the e-book/audiobook of your choice, you will receive an email with a unique redemption link. If you bought more than one e-book/audiobook, you will receive separate redemption links in the same email. The email should look something like this:

Click on the “Redeem Now” button in the email to redeem your e-book/audiobook. Please note that these redemption links are only valid for a one-time redemption, so do make sure that you are logged into the right account on the Joseph Prince App before redeeming your e-book/audiobook.

Once you click on the “Redeem Now” button, you will be directed to this page on the Joseph Prince App:

Click on the “Redeem E-book” button.
Your e-book/audiobook will be added to your JosephPrince.com account.
You can access it by going to the “Library” tab in the Joseph Prince App.

Where to find redeemed e-books in the Joseph Prince App:

To access the e-book you redeemed, you will need to go to the “Library'' tab at the bottom of the page, and go to “E-books” (see example below).

Where to find redeemed audiobooks in the Joseph Prince App:

To access the audiobook you redeemed, you will need to go to the “Library'' tab at the bottom of the page, and go to “Audio” (see example below).

You can also access and download the audiobook via the JosephPrince.com website on your desktop. Head to the “Library'' section, and click “MP3” (see example below).

Click on the “Download mp3” button to download your audiobook.

To gift an e-book/audiobook, you can forward the redemption link for the e-book/audiobook to the recipient.

Once you’ve made your purchase, you will receive an email with the redemption link(s) for your order. If you bought more than one e-book/audiobook, you will receive separate redemption links in the same email. The email should look like this:

Copy the redemption link(s) in the email and forward it to your friend/loved one you are giving the book to (see example below).

Together with the redemption link, do also forward them these instructions on how they can redeem the e-book/audiobook on the Joseph Prince App: https://www.josephprince.com/support/redeem-gift-ebook-audiobook

IMPORTANT: Please DO NOT click the “Redeem Now” button in the email if you intend to gift the e-book/audiobook to someone else. The redemption links are only valid for a one-time redemption, so once you click the “Redeem Now” button, you will redeem the e-book/audiobook in your own account and your friend/loved one will not be able to redeem it for themselves.

To redeem the e-book/audiobook you were gifted, you will first need to make sure that you have:

1. the latest version of the Joseph Prince App (download the latest version here)
2. an account with JosephPrince.com.

Once you’re logged into your account on the Joseph Prince App, click on the redemption link for the e-book/audiobook you received. You will be directed to this page on the Joseph Prince App:

Click on the “Redeem E-book” button.

Your e-book/audiobook will be added to your JosephPrince.com account.

You can access it by going to the “Library” tab on the App.

Where to find redeemed e-books in the Joseph Prince App:

To access the e-book you redeemed, you will need to go to the “Library'' tab at the bottom of the page, and go to “E-books” (see example below).

Where to find redeemed audiobooks in the Joseph Prince App:

To access the audiobook you redeemed, you will need to go to the “Library'' tab at the bottom of the page, and go to “Audio” (see example below).

You can also access and download the audiobook via the JosephPrince.com website on your desktop. Head to the “Library'' section, and click “MP3” (see example below).

Click on the “Download mp3” button to download your audiobook.

An MP3 Download in our store is an audio sermon in digital format that can be downloaded via the internet, and stored and played on your computer, a digital audio player such as an Apple iPod, or your smartphone.

Upon a successful transaction, an email with a link to download your digital purchase will be sent to you via the email address you have provided to us. You can also download your digital purchases by visiting "Your Downloads" page in your store account.

Your download link might have expired. Please contact us using the contact form should you need to reactivate the download link.

The digital audio sermons come in MP3 format.

MP3 files must first be downloaded onto your laptop or personal computer, then transferred to external devices, such as your smart phone, tablet, or digital media player with the use of the appropriate software (e.g. iTunes for Apple devices). If you have attempted to download the MP3 file directly using your smart phone or tablet and need to reactivate the download link, please contact us using the contact form.

If you are using an Apple iPhone, Apple iPad or Android device, we recommend using the Joseph Prince app to easily access and listen to your purchased sermons without needing to transfer or download the files onto your Apple iOS device.

Please contact us via this form with the following information and the specific digital title you are having trouble with and we will be happy to help you:

• Were you able to locate the downloaded file on your computer?
• What error messages popped up when you attempted the download? Screenshots if possible would be extremely helpful.

To transfer the MP3 sermon from your computer to your digital media player, smart phone, or tablet, you would need to use your device's respective software. E.g. iTunes for Apple devices.

If you are using an Apple iPhone, Apple iPad or Android device, we recommend using the Joseph Prince app to easily access and listen to your purchased sermons without needing to transfer or download the files onto your Apple iOS device.

Videostream is a service that allows you to purchase full-length video sermons or video sermon series on JosephPrince.com and watch them on your Web browser in high definition at any time.

The following Videostream resources do not come with free audio format:

• Anchored—Videostream Study Companion
• Joseph Prince on Healing
• Golgotha—God's Love Revealed (Includes Movie Documentary By TBN)
• Live In Israel Volume 1
• Live In Israel Volume 2
• Let-Go Capsule
• Grace Capsule
• Right Believing Capsule

Upon a successful transaction, the video will be added to your JosephPrince.com library that can be accessed after logging into your account. An email with a link to watch the video will also be sent to you via the email address you have provided us.

To watch videos on JosephPrince.com, you would need to use one of the following supported Web browsers:

• Google Chrome 37 and above
• Mozilla Firefox 47 and above
• Apple Safari 8 and above
• Microsoft Edge
• Microsoft Internet Explorer 9 and above

You can find out if your browser or device is supported by watching the free video sermon on JosephPrince.com.

No, you will only need to pay once for a sermon or sermon series, after which you can watch the sermon(s) as many times as you want by logging into your account on JosephPrince.com

Yes, you can watch the videos via the Joseph Prince iOS app.

Yes, you can watch the videos via the Joseph Prince Android app.

The online store accepts payment via a PayPal.com account, or VISA/MasterCard Debit & Credit Cards.

Yes you can. Your order will be made in US dollars if you're shopping in the US Store. It will be reflected in your monthly credit card statement in the currency of your bank, based on the exchange rate as of the date you made the order.

Yes you can. Your order will be made in Singapore dollars if you\'re shopping in the International Store. It will be reflected in your monthly credit card statement in the currency of your bank, based on the exchange rate as of the date you made the order.

The US Store ships only within the US or Canada. If you want to order a resource and send it outside of the US and Canada, please visit our International store by filling in this contact form to request for a link.

The International Store ships does not ship to the US and Canada. If you want to order a resource and send it to the US or Canada, please visit our US store by filling in this contact form to request for a link.

In the US and Canada: Standard shipping via United States Parcel Post to destinations within the United States takes between 7 and 10 business working days from the time your order is submitted. Standard Shipping to destinations in Canada takes between 14 and 20 business working days. However, these are only approximate postal guidelines provided by our carriers.

Outside of the US and Canada: Standard Shipping takes between 12 and 20 business working days from the time your order is submitted. Priority Shipping, an express service, takes between 5 and 10 business working days to reach destinations. However, these are only approximate postal guidelines provided by our carriers. If you wish to track your item, please select the Priority Shipping option during checkout.

Orders that are shipped to destinations outside Singapore may be subject to import duties and/or taxes that are levied by the governments of the destination countries. Customs policies vary from country to country and we are unable to advise from the outset if customs duties and/or taxes apply and how much they are.

Taxes are levied by the governments of the destination countries and as such are beyond the control of the store. Please note that no amount of such taxes are defrayed to our store.

Please write to us using the contact form with details of your order and of the changes you wish to make. Please note that in certain cases, we may not be able to fulfil your request. E.g. if your online purchase has already been shipped or when the product you desire is currently out of stock.

We apologize for any inconvenience caused by your receiving a resource you did not order. Please write to us using the contact form stating the title of the product wrongly received and we will send you the correct product.

Our DVDs are produced in the NTSC format and is region-free. As long as your DVD player supports NTSC, you should be able to play the DVD.

Our DVDs are currently not close-captioned. However, the Joseph Prince video podcasts are close captioned and can be found on USA iTunes. You may wish to subscribe to these podcasts, which are excerpts of the full length messages.

The digital card contains 1 audio sermon redeemable on the Joseph Prince mobile app. Redeemed sermons are instantly added to your sermon library, always yours to keep, and available immediately for you to stream or listen to offline.

Having trouble redeeming your sermon on the app? Try these tips below:

• Update your Joseph Prince app to ensure that you have the latest version.
• Don't see the QR scanner? Check your phone's settings to make sure you have allowed the app access to your phone's camera. Alternatively, simply key in the 15-character redemption code to redeem the sermon.
• Check your library on the app to make sure you do not already own this sermon. Sermons can only be added to your library once.
• If you've successfully redeemed this sermon but don't see it in your library, refresh your library by swiping down.

If you are still having trouble redeeming the digital card, click here to ask for help.

The Grace Capsule and the Right Believing Capsule are MP3 players pre-loaded with 55 specially selected messages. For more information, please visit the respective product pages:

• Grace Capsule
• Right Believing Capsule

You can learn how to use your Grace Capsule or Right Believing Capsule by visiting our Capsule help site where user guides are available for reference.

Yes, you can transfer your own music or data into the Grace Capsule / Right Believing Capsule.

Please visit our Capsule help site where you will find user guides, warranty information, etc.

For info on resources seen on the Joseph Prince podcasts or TV broadcast, please visit the web site/online store belonging to Joseph Prince’s Television Ministry at www.josephprince.org.

As we (JosephPrince.com) are an independent Christian publishing house and not part of any local church, we are unable to accept tithes, donations and offerings.

However, if you wish to support our mission to let the gospel reach more people while getting access to up to 1,000 sermons, you can consider signing up for one of our Gospel Partner subscriptions. You can learn more about the Gospel Partner initiative here: https://www.gospelpartner.com